Return & Refund Policy

Because most GlowLine products are custom-made or personalized specifically for each customer, all sales are considered final unless otherwise required by law.

GlowLine will review issues resulting from production errors made by GlowLine and determine the appropriate resolution.

Returns or refunds will not be issued for:

• Customer-approved spelling or design errors.
• Incorrect information supplied by the customer.
• Requests to cancel or modify an order after production has begun.
• Natural variations in wood, leather, slate, glass, or other natural materials.
• Changes of mind after an order has been placed.